FOCNOW.COM: Frequently Asked Questions

  • You have received a Firm Offer of Credit, which is a required notification under the Fair Credit Reporting Act (FCRA). The presented FOC is based on information from your credit report. Based on this information, you have met the basic qualifications for the lender’s offer. Formal application and loan approval are required.
  • You received this offer because a lender you have worked with has determined that you have met the basic qualifications for a credit product they are offering.
  • No, you are not obligated to accept this offer. It is available to you for your consideration. You may follow up with the lender for more information, but no follow-up is legally required.
  • If you are interested in this offer, we recommend replying to the email you received or contacting the lender at the contact information provided within the email to proceed with next steps.
  • The basic terms and conditions are listed in the email offer you received. If you have questions about the terms and conditions provided, or to obtain more details, please contact the lender directly by replying to the email or through the contact information provided in the email.
  • It is recommended to discuss your goals and situation with a trusted loan advisor. It is generally a good idea to compare offers with respect to factors such as loan terms, interest rates, monthly payment amounts, fees, and down payment requirements to ensure you are selecting the loan that best meets your needs.
  • No, the presented Firm Offer of Credit is based off of the information the lender has on file for you and your ability to meet minimum criteria for the proposed loan. Note: The subject property’s value and type (condo vs. single-family home) affect the loan amount or terms; the lender may adjust their offer accordingly, typically based on a property appraisal, during the formal application process.
  • If your financial situation changes (e.g., a job loss or significant increase in debt), it could affect your eligibility for the loan. It’s important to discuss these changes with your lender or any changes during the mortgage application process.
  • If you do not want to receive prescreened offers of credit from this and other companies, call 1-888-567-8688 or visit the website at www.optoutprescreen.com; or write TransUnion Opt-Out Request PO Box 505, Woodlyn, PA 19094-0505; Experian Consumer Opt-Out, Inc. PO Box 919, Allen, TX 75013; and Equifax Options PO Box 740123, Atlanta, GA 30374-0123.